Testimonials

Need IT Support?  Call Kinetix!

If you are looking for professional IT Support that you can count on for all your needs, then call kinetix.  Our company has multiple locations with different needs at each and kinetix understands it all. They have vast knowledge of our system and provide prompt service.  We are very satisfied to have kinetix as our IT Services and Support!

Accessibility and Adaptability

There are many reasons we trust Kinetix for our IT needs, but the two things that stand out are their accessibility and adaptability!  Kinetix IT consultants have always been available when needed.  They also create ways to fix our concerns that work well for our organization.  If you are deciding on an IT Support firm, then I recommend hiring Kinetix!

Customer Service is Second to None!

The 3CX VoIP system installed by Kinetix is very user-friendly and easy to make changes in-house rather than contacting them for simple issues.  On the occasion we do need Kinetix for support, their response time is extremely fast, and their customer service is second to none!  The Kinetix team is very good about not overpromising and underdelivering and are always willing to go the extra mile when they can.

First-Experience with an IT Company

This is our first venture with an IT company, and we couldn’t be happier!  It is nice to have someone to call when issues arise on our network or when updates/upgrades are necessary. Kinetix always delivers quick and correct responses when I reach out. I highly recommend them!

Location Matters!

There are several things that come to mind that set Kinetix apart from other IT companies.  Aside from the fact that they are a local firm and provide in-house services when needed, they also have amazing expertise in creating a unique network setup that fits your business.  Our VoIP services were set up quickly as well.  Their costs are reasonable, and the help desk is always available for troubleshooting.  Their help desk “block hours” even roll over from month to month!  My recommendation—give Kinetix a try!

Prompt, Knowledgeable, and Reliable

We needed a reliable vendor that could service all our IT needs with prompt and reliable service. Other IT vendors we’ve used previously didn’t understand our network needs or operations.  Since we moved over our service to Kinetix, we have had speedy response times, reliable service, and without disruption to our manufacturing facility.  We found the switch to Kinetix was a smooth and seamless transition.  We are delighted with the quality of work that Kinetix provides us!

Honest with Amazing Technicians and Support!

Other IT companies wanted us to pay a large monthly fee that included services we didn’t need.  Kinetix put together a customized plan that fit our needs and budget.   We haven’t had to use the Help Desk often but have always been quick to call us when we have.  Our onsite technician, Rich, is amazing!  Everyone we have worked with has been professional and fun to work with while getting business taken care of.

Kinetix = Trust

My advice to business decision-makers when it comes to finding an IT service provider is to find someone you can trust.  Make sure whoever you choose goes step-by-step with you during the process and explains exactly what is being implemented.  We found that trust in Kinetix.   The staff at Kinetix helped us select the right IT solutions for our organization and explained it thoroughly.  They are extremely responsive and proactive when it comes to our accounting and tax professional firm’s needs.”

They can fix any IT problem!

With our large infrastructure setup, we have diverse technological needs that span across servers, workstations, wireless, VoIP, and our practice management system. Kinetix manages all aspects of our technology and with the multitude of skill sets on their team, assigns or escalates problems to the proper engineer to fix the problem quickly. We appreciate their proactive monitoring and the contingency plans they have implemented. They keep our systems current and our data safe.

Over a decade of sound technical advice!

We’ve trusted Kinetix with our IT support for over 10 years and the technical guidance and solutions they have provided allowed us to match technology with our growth as well as stay compliant with privacy regulations. If you want fast and efficient service, I highly recommend Kinetix!

Fast Response and Clear Answers!

We’ve really appreciated the level of responsiveness Kinetix provides – when we have issues, we get help right away. They are great at explaining in understandable language what the issue is and the steps taken to fix the issue. We have felt very comfortable trusting our IT support to Kinetix!

Issues resolved the first time!

Fair pricing, fast response times, and issues resolved almost always the first time. For over 10 years, Kinetix has always been there when we needed them…and fast! Their familiarity with our practice software makes working through issues with our software vendor much easier. They are a great company to work with!

Dedicated, trustworthy, and professional!

We really appreciate the quick response times Kinetix provides when we have computer issues, whether the issue can be solved through their help desk or by an onsite engineer. You can generally speak with someone immediately when needed. Kinetix has always left us feeling confident that our IT needs are met and our network is secure. We have no complaints.

We get a knowledgeable IT person…. every time!

We have felt with past providers that we would get charged for a tech’s “learning curve”, but with Kinetix, they have a team of professionals and always send the one who is most knowledgeable pertaining to our current issue. For the 12 years they have provided support to our accounting practice, we have found them to be friendly, professional, and very responsive. We consider FAST SERVICE (especially during tax season) to be priceless and Kinetix always delivers.

You Speak To A Person, Not Just A Recording!

When you call Kinetix you can speak to a help desk technician immediately when you have an issue. We appreciate working directly with a local IT company that is very responsive. Other IT teams we have worked with in the past pale in comparison when it comes to response time. Their remote support is wonderful and their team communicates well with our staff with explanations we can understand in layman’s terms and not just confusing IT jargon. Choose Kinetix for your IT support and you won’t be sorry.

Kinetix is our IT department!

Hiring Kinetix as our IT consultant has been like having our very own IT department.

We rely on them for ALL of our technology needs. Kinetix is responsive, reliable, and cost-effective.

Very Satisfied!

I love knowing that if I have a problem in my practice, I only have to contact the Kinetix Help Desk and not try and figure out the issue on my own. Compared to other IT companies I’ve worked with in the past, Kinetix is unique in their willingness to adapt and learn how I like to do things. I love their responsiveness and would recommend anyone on the fence to give them a call. Kinetix has always had the right answers for our IT needs.

Kinetix provides Peace of Mind!

The biggest benefit we feel in working with Kinetix is Peace of Mind. They keep our server and systems current and reliable, and we can always count on their team to help immediately with any of our technology needs. It is nice to know most of their team by name and understand the specialties that each engineer offers. This helps us with our service calls to be completed faster. You cannot go wrong hiring the team from Kinetix for your IT and phone needs. Their service group members are outstanding problem solvers.

Personable, knowledgeable, and quick!

We appreciate that Kinetix makes sure that the people who work on our network are familiar with our setup. Their team is very personable and knowledgeable, and we like that we can work with a live person on their help desk to get a quick resolution to our issues. Their customer service is great. We are very happy with the services we receive from Kinetix.

Responsive, and with the right answers!

Kinetix proactively keeps our network and software programs secure and up to date. They are very responsive and have always had the right answers for our issues. If you want to be confident that your IT is being properly managed and appreciate consistent qualified technicians supporting your technology, choose Kinetix. I would choose them again!

Astute, responsive, IT team!

Being a small business, we cannot afford an in-house IT staff, but with Kinetix, we have a great one! They find affordable solutions for our business, backed by an astute, responsive IT team. We are always confident Kinetix has us covered – from backups to networking to help with even the smallest common computer problems. They understand small business needs and the managed server/VPN solution they implemented for our business has been the right solution for us. We were never oversold and their thoughtful consultation, recommendation, and solution hit the mark perfectly.

Outstanding Customer Service!

I trust Kinetix 100% with all of our IT needs. With their support, we no longer worry or concern ourselves with security, data retention, general computer issues or being properly prepared for required upgrades. Their customer service is outstanding and we find their friendly staff to be knowledgeable and their rates affordable.

I can concentrate on my business and not worry about IT!

Kinetix provides a sense of comfort for me and my business. I can concentrate on providing my work product while Kinetix has my back in times of need, giving me a sense of comfort in knowing I will always have timely assistance from Kinetix when I need it.   If you are contemplating switching your IT service, I have a 10 year working relationship with Kinetix and would highly recommend them.

Kinetix is always there to help!

We really appreciate the personal service that Kinetix provides to our business. One phone call and a tech is available right away to work with us on our current IT issues. They are always there to help!