Helping Businesses Profit through IT

1

Response Time You Will Appreciate
We know when your computer or phone systems are not working properly or you had a power outage or your internet or server is down, you need somebody working on it NOW. For redundancy, we staff our help desk personnel between our two Michigan offices to always have a live person ready for your call during working hours. Email and voice messages also automatically create service tickets that are responded to in 15 minutes or less.

2

Our Word is our Bond
No bologna. We believe in the truth and when you speak to us, even if the facts are not in our favor, you will be hearing the facts. That is a fact.

3

No Email Portals
We know how frustrating it is to send encrypted emails containing PHI and to have delays caused by the recipients not receiving the emails because they never visited the portal they were directed to or don’t understand how to access the email in the portal. Without proper email delivery, appointments, follow-ups, referrals, and surgeries may not get scheduled properly, or at all. We set up your system in such a way that 99.9% of all emails containing PHI are delivered directly to the Inbox, and still encrypted. No longer will you waste time following up on emails you haven’t received responses to because of antiquated email portals.

4

Staff Experience
Our staff is not new to the game. Our technicians and engineers have an average tenure with kinetix of over 12 years which gives them the needed experience to know and serve our client’s and their technical needs. We know enough to understand the little fixes that can make a big difference in improving processes and making life easier for your staff. With our almost non-existent employee turnover, you will get to know a variety of familiar faces and have comfort knowing that they are familiar with your issues.

5

Earning and Keeping Your Trust
We don’t believe in long-term contracts and never have. Almost all our agreements are month-to-month. We believe in earning your trust with excellent service and keeping it every day. This is evidenced by the fact that the average amount of time we have serviced our existing clients is over 10 years, earning trust month after month. It’s far too common in the IT industry to have multi-year contracts signed and service that is not up to par once the contract is active. That is not the case with kinetix. We are willing to prove our value and want to keep your trust every month.